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BlackBerry® Bold™

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New Contributor
Posts: 3
Registered: ‎04-26-2013
My Device: 9780
My Carrier: o2

Cant back up my phone as blackberry 9780 scroller wont work at all.

My blackberry 9780 was never backed up, i have it 18 months now.

Scroller now stopped working so i bought a new 9900 which i now have to use.

 

As the scroller is not working i have no way of tranferring all my contacts or backing up etc

There is no way i know of where it can connect.

 

Please help

Trusted Contributor
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: Cant back up my phone as blackberry 9780 scroller wont work at all.

you can connect to the PC and BB desktop manager to the device
you should be able to save a file from the PC without touching the phone once its connected to the PC
New Contributor
Posts: 3
Registered: ‎04-26-2013
My Device: 9780
My Carrier: o2

Re: Cant back up my phone as blackberry 9780 scroller wont work at all.

I connect it but i cant scroll up to accept the usb drive.

 

it stays stuck on the charge only option !!

 

ive tried pressing the matching letters for usb but it doesnt budge !!

 

 

Trusted Contributor
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: Cant back up my phone as blackberry 9780 scroller wont work at all.

what do you mean you cant accept the usb drive?
when you plug it in it says usb, media or charge only??
Trusted Contributor
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: Cant back up my phone as blackberry 9780 scroller wont work at all.

try pushing Shift key and space bar together.... may let you get on the right one
New Contributor
Posts: 3
Registered: ‎04-26-2013
My Device: 9780
My Carrier: o2

Re: Cant back up my phone as blackberry 9780 scroller wont work at all.

wont move off charge only

 

tried every key and space bar together with no joy.

 

must be someway of getting it up :smileyfrustrated:

Trusted Contributor
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900
My Carrier: 0

Re: Cant back up my phone as blackberry 9780 scroller wont work at all.

have you tried using a different USB cable?
you may have one that is for charging only !
when you have that you will be able to complete the steps i gave you.