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redchris
Posts: 1
Registered: ‎09-28-2012
My Device: bold 9700
My Carrier: giff gaff

Cant set emails up on blackberry bold 9700

hi

 

i have a blackberry bold 9700

 

i am trying to get my emails on my blackberry so i go to set up and click on email accounts and nothing???

 

i have had a blackberry before and it was really easy to set up

 

can any one help me with this??????

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JSanders
Posts: 84,394
Likes: 22,903
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant set emails up on blackberry bold 9700

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




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