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mrchopper
Posts: 3
Registered: ‎11-07-2012
My Device: Bold 9000

Changing Devices

Hello out there! I changed my 9000 device for a 9900 which I purchased used and locked to my same provider.

I did the complete transfer of all files, information and email accounts via my Blackberry Desktop Manager. Everything seemed to transfer fine to the 9900 including all old emails but I still can not send or recieve emails on my 9900. Phone works fine I can make and recieve calls.

 

What am I missing?

 

Do I still have to contact my provider to give them a PIN or IME number to activate my email accounts?

 

Thanks

 

mr. chopper 

JSanders
Posts: 86,605
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Changing Devices


mrchopper wrote:

 

Do I still have to contact my provider to give them a PIN or IME number to activate my email accounts?


Yes, that might be needed. Often is, if the insertion of your old SIM in the new device does not automatically transfer your new device IEMI/PIN to your Rogers account.

 

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.






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