Welcome to the Official BlackBerry® Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
All New Topics | All New Posts
inside custom component

BlackBerry® Bold™

Reply
Topic Options
JimDiederichs
Visitor
JimDiederichs
Posts: 1
Registered: 01-06-2012
My Carrier: Rogers Wireless
Accepted Solution

Changing device from enterprise e-mail to internet e-mail

Options

01-06-2012 02:55 PM

9700 Rogers wireless V5.0.  The only option available for e-mail in setup is "I want to use a work email account with BES" and it's pre-checked.  I've searched through the knowledge base and deleted CMIME and CICAL from the service book.  However I'm running Desktop 6.0 (latest version) on Windows 7, and the knowledge base instructions for change at the desktop are only for versions 3 through 5.  I can't find any for V6.  So far no change to the device setup menu.

 

Did I miss something?  Thanks,

Jim

Report Inappropriate Content
Message 1 of 2 (66 Views)
Reply
0 Likes
Please use plain text.
 
Forums Veteran I
Forums Veteran I
Wolf359
Posts: 1,743
Registered: 12-29-2011

Re: Changing device from enterprise e-mail to internet e-mail

Options

01-06-2012 03:09 PM

Make sure you have a blackberry data plan and try this:

From the device, go to mobile.blackberry.com
Scroll to Communicate and click on Email.
Click on Integrate now for the email service you want to add and see if that works.

 

If some BES policy is still on there, you can clear it by going here - Method 3

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14202

 

 

Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now!
Report Inappropriate Content
Message 2 of 2 (62 Views)
Reply
Please use plain text.