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BlackBerry® Bold™

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New Contributor
jsbt
Posts: 3
Registered: ‎04-18-2013
My Device: Bold 9790
Accepted Solution

Chinese characters instead of accented letters

Hi,

 

I use a Blackberry Bold 9790. I receive emails in several languages. When I receive emails in French and I reply to them, my replies are garbled with chinese characters. The chinese characters seems to substitute the French accented characters "á, é, è, etc.". I copy below a text to facilitate the understanding:

 

Original email received:

Son équipe me semble très bien au courant du sujet discuté, au moins toutes leurs questions ont été très bien centrés. Ils ont proposé aussi d’ajouter des conseils sur le meilleur façon de faire le marketing des fonds dans chaque pays.

 

When I reply, the receiver gets a garbled original text (the email he sent me first):

Son 鱵ipe me semble tr賠bien au courant du sujet discut鬠au moins toutes leurs questions ont 鴩 tr賠bien centr鳮 Ils ont propos頡ussi d’ajouter des conseils sur le meilleur fa篮 de faire le marketing des fonds dans chaque pays.

 

Any advice to solve this is welcome! :-)

Please use plain text.
Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900

Re: Chinese characters instead of accented letters

plug your device into a PC and run BB desktop manager
it will show you under applications all the languages you have installed on your device
delete the ones you dont use and install the ones you want.
when it reboots, you should be able to reply correctly !
remember to back up your device first
Please use plain text.
New Contributor
jsbt
Posts: 3
Registered: ‎04-18-2013
My Device: Bold 9790

Re: Chinese characters instead of accented letters

Thank you rosebags :-) Please, how to access BB Desktop Manager?

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Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900

Re: Chinese characters instead of accented letters

go to your PC and Google Blackberry desktop manager
download it from there
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New Contributor
jsbt
Posts: 3
Registered: ‎04-18-2013
My Device: Bold 9790

Re: Chinese characters instead of accented letters

Thank you! :-)

Please use plain text.