BlackBerry® Bold™

[tommyo]

Hi there,

Lost BB Bold, replaced with BB Torch.  Now I can't access the Desktop Software I've installed for old BB.... how do i connect my new BB?

Thanks in anticipation!

Tom

[BillJ]

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tommyo wrote:

Now I can't access the Desktop Software I've installed for old BB.... how do i connect my new BB?

Thanks in anticipation!

Tom

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What exactly do you mean by you can't access the Desktop Software?  Are you opening it and it's just not opening or is it opening but your new phone isn't being recognized?

Please post back with clarification. 

[tommyo]

hi - i can open dektop software... and i know the laptop is recognising my BB.... but most of the options aren't available  and the front initial screen says "Connect your Blackberry device" - the troubleshoot options aren't helpful either.

Thanks!

[BillJ]

If it says "Connect your BlackBerry Device", then your phone is not being recognized by the software.  Try this:

www.blackberry.com/btsc/KB10144

Let us know if that helps you.