01-02-2013 11:11 AM
I have had my Blackberry Bold 9790 for about 7 months now. A month ago my phone started restarting but about once or twice a day, so it was usable. However, recently it has become ridiculous, restarting every minute. To use it I have to keep it in a charger, even in the charger it sometimes reboots. Whenever I go out i can't use it. It just reboots constantly without stop, but when it does reboot, sometimes it doesn't even finish but it starts again. When it does reboot though, I unlock it, messages start to come through then just as they have all come through it reboots again. So I have to keep it in the charger.
01-04-2013 02:31 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
08-11-2013 09:27 AM