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BlackBerry® Bold™

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New Member
nkrol
Posts: 1
Registered: ‎01-02-2013
My Device: 9790
My Carrier: T-Mobile

Constant Reboot

I have had my Blackberry Bold 9790 for about 7 months now. A month ago my phone started restarting but about once or twice a day, so it was usable. However, recently it has become ridiculous, restarting every minute. To use it I have to keep it in a charger, even in the charger it sometimes reboots. Whenever I go out i can't use it. It just reboots constantly without stop, but when it does reboot, sometimes it doesn't even finish but it starts again. When it does reboot though, I unlock it, messages start to come through then just as they have all come through it reboots again. So I have to keep it in the charger. 

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Constant Reboot

Hey nkrol,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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New Member
Gillz93
Posts: 1
Registered: ‎08-08-2013
My Device: blackberry 9790
My Carrier: Economist

Re: Constant Reboot

Also have the same problem with my blackberry 9790 I backed up my data and did a memory swipe. It keeps on restarting but its better than before because I don't have to use it on the charger that much
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