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BlackBerry® Bold™

Posts: 85,166
Likes: 23,027
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contact name does not show on incoming calls

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New Contributor
Posts: 9
Registered: ‎04-16-2012
My Device: BlackBerry Curve 3G 9300
My Carrier: T-Mobile

Re: Contact name does not show on incoming calls

I have BlackBerry Curve 9315/9320 and have the same issue. With this particular contact I have their name and cell number correct but when they call a "?" shows on my phone.


When you suggest:: "Options > Security > Encryption > uncheck Include Contacts"...


Do you mean this needs to be done in my outlook 2010 contacts or on my blackberry? Regardless I do not see Options > Security > Encryption > uncheck Include Contacts... in outlook or on my phone???



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New Member
Posts: 1
Registered: ‎07-07-2013
My Device: bold touch 9930
My Carrier: verizon

Re: Contact name does not show on incoming calls

JSanders: I have a legacy and having this issue. My contact has the +1 and area code in their contact phone number. When they call me, the caller I D has the area code, and no country code. Same with international caller, their number comes across as 011 instead of the +(country code). My phone does not put the number to the contact, and no name comes across.

I checked encryption, and mine is off. I updated the software last week, OTA through phone updater. I believe this happened after it was updated, but not sure
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