Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Member
ngkourani
Posts: 1
Registered: ‎06-09-2013
My Device: 9900
My Carrier: Etisalat

Contact transfer

[ Edited ]

my old blackberry is 9780 and i am trying to transfer only contacts numbers to my new blackberry 9900.

After i do the backup through Blackberry Desktop Software and restore it back in the new device (9900) nothing appear to be change after i got w message telling me that restore is complete. PS: i have entreprise e-mail setup on the new BB 9900. 

 

Please any help??

 

Regards

Please use plain text.
Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Contact transfer

Hello,

Welcome to the BlackBerry Support Community.

 

Thank you for your question regarding restoring Contacts to your device using the BlackBerry Desktop Software.

 

If you are currently active on a BlackBerry Enterprise Server, it is likely that your contacts are enabled for wireless synchronization and as a result, not allowing you to restore data to that particular database.

 

You may want confirm that this setting is disabled via your Contacts - Options, then try again.

 

Thank you.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


Please use plain text.