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New Contributor
5050TeddyBear
Posts: 2
Registered: ‎01-22-2013
My Device: Bold 9900
My Carrier: Telus
Accepted Solution

Contacts, Emails & Text's GONE!!!

I have a BB Bold 9900 and went to use a flashlight app already installed on the phone.  The phone shut down and rebooted.   When it booted back up I lost everything?  Not sure why or how.  What I am concerneced about is getting everything back.   I was able to retrieve all lost pictures with a data recovery program.  With that being said I am sure I can do the same for the other missing information, contacts and emails etc....   What I can't find and have looked all over the support forums is what is the name of the contacts file and where would it be located going through windows explorer.   No I was not smart enough to make a back up of the phone before this happened so restoring it to a previous back up is completely out of the question.   Thanks in advance for any direction or help with my problem.

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Hall of Famer II
sdgardne
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Contacts, Emails & Text's GONE!!!

Hi and Welcome to the Community!

 

There is no "file" to search for to retrieve contacts...nor calendar, nor messages, nor any of the other protected databases:

  • KB03974 BlackBerry smartphone database list

All of those were contained within the protect AppMemory area, which is not accessible by other than the BB OS itself (plus the various backup facilities that are available). Hence, for contacts, unless you have a non-BB source of data from which to restore, then you have lost them.

 

For future reference, here is a discussion about backups:

Good luck...but sorry for your loss.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
5050TeddyBear
Posts: 2
Registered: ‎01-22-2013
My Device: Bold 9900
My Carrier: Telus

Re: Contacts, Emails & Text's GONE!!!

That was the answer I was looking for.  Thanks for your help

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Hall of Famer II
sdgardne
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Contacts, Emails & Text's GONE!!!

You are welcome. Enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.