BlackBerry® Bold™

[JSanders Resident Expert]

Again, specifically what does it show on that screen. replace your email address with ****

[pooja6]

 IT shows this. I SENT YOU A PICTURE.

[JSanders Resident Expert]

OK, I see now... I thought you might have an IT Policy on the device. I don't think what that screen shows is an IT Policy, but it could be related to your hotmail account.

But wireless contact synchronization is not available with an 8520 device on OS5. Only works on OS6 and 7

I really don't know what's happening here on your device. I will keep thinking.

[pooja6]

asa i configured my email on mty device, since then its creating a problem.

[pooja6]

And this is what it shows on my contact options.

[pooja6]

Also when i connect my phone to the desktop  manager , In ADvance settings it shows Addressbook but it doesnt show in my phone . ?? why ?? are my ontacts deleted ?

[ManTyag]

Hello folks, I have an official blackberry from my employer for many years which I use primarily for enterprise email, but because of extensive use I end up roughing out my blackberry and change the handsets every two years or so .. my contacts info is the most critical at all times, so I back up the previous ones, restore data in new device and then wipe out the old one completely to avoid any misuse.

This time when I changed handset , did the same process but strangely I realized in a day that I COULD NOT FIND A LARGE NUMBER OF CONTACTS IN THE BLACKBERRY DEVICE ADDRESS BOOK, BUT WHEN THE PERSON WOULD CALL ME THERE NAME WOULD APPEAR IN THE CALL LOG AFTERWARDS ! Seemed crazy and I could not figure out.  Googled many pages and countless forums but always found unsatisfactory answers / countless loops to the problem so once I finally found a cure, its my duty to share back J

1. Most likely the problem is that when you restored your backup IPD file , a large number of entries were only partially restored because you (like me) blindly selected “update all” instead of selecting the items to restore. Also some of your contacts got restored because of wireless sync so it was not aas if you got nothing, but you never realized where other ones went .. now the solution – simple steps :

A)     Take your device – and SWITCH OFF the automatic and wireless reconciliation for the key areas – it’s a very simple process – see it here : see article KB04976.

(http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB04976&sliceId=2&cmd=displayKC&d...

B)      Connect your phone to laptop , turn on desktop manager – then select restore and select the same IPD file which you had from the old phone in your latpop– but this time select it and select option of “Select the areas I want to restore” – new the address book option should NOT be grayed out—so select it .. and btw .. YOU can simply do the same  as restore on the handset – you not need to wipe the new handset or anything ..

C)      after you are done.. simply uplug and undo the step you did it in step A ( turn on your wireless reconcile for everything and there you go )

The above would solve the problem for most of you (just like it worked for me) but just in case not then please see for other option Article ID: KB04461

(http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=C949E4229DFCDE0F9F7F7C85EDE5094D?...

[smokeyrayray]

Hi there,

I did all that was mentioned in the guideline to switch off the wireless thing but I do not have the option of wireless on my phone when I went to OPTION. It only displayed GENERAL OPTIONS and RECENT ACTIVITY, then at the bottom it had CONTACT LIST and a sub heading under called DEFAULT. Those were my options. Also all my numbers in my contact list have been replaced with my email addresses from my Outlook email. When people call me I cannot see the names but the numbers only. Then in my call log it has their name and number.

[ManTyag]

Hi there Smokeray 

where you see the general options ..and then contact list below.. just scroll over on the main contact list and select (pres the centre key) ,. you will see the option for wireless reconciliation.. turn it off from there. 

Try it and come back if you dont see it working 

[smokeyrayray]

Hi there,

The contact list is greyed out so it cannot be selected. So I am unable to do what you asked.