BlackBerry® Bold™

[alesh37]

The lock/unlock button has a crack next to it. I am afraid it will get bigger. The phone is 2 months old, the crack is from locking and unlocking, extra insurance through FUTURESHOP does not cover it apparently (last time I buy from them).This should not happen, does blackberry stand behind their products, and would they replace or fix this?

Any suggestions would help please! Thx

[sdgardne]

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your place of purchase...even if you feel they will be of no assistance. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

• http://us.blackberry.com/support/programs/technical/incident.html

There also might be some good reading here:

• http://us.blackberry.com/legal/handheld-limited-warranty.html

Good luck!