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New Contributor
Posts: 2
Registered: ‎03-19-2013
My Device: Bold 9780
My Carrier: Vodacom

Data Restor on BB Protect

Please help I cannot restore data on my phone from BB protect it does not show the date of last back but I can see this data on my PC. I even tried uninstalling nd re-installing the BB protect it still doesn't work
Hall of Famer II
Posts: 51,919
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Data Restor on BB Protect

Hi and Welcome to the Community

 

Given that description, it sounds like you've not used the exact same BB ID on the BB as was used to take the backup. You must do so...the backups are forever attached to the BB ID that was active when the backup was taken, and can only be used to restore to a BB that is using those exact same BB ID credentials. From what you describe, the BB is now using different BB ID credentials...and you must change them (on the BB) so as to have access to the prior backup files:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 2
Registered: ‎03-19-2013
My Device: Bold 9780
My Carrier: Vodacom

Re: Data Restor on BB Protect

I have used the same BB ID but the date of the last backup does not show up!
Hall of Famer II
Posts: 51,919
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Data Restor on BB Protect

OK...then check these KBs:

  • KB25063 How to use BlackBerry Protect to restore data to a BlackBerry smartphone
  • KB31489 BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code