12-20-2011 12:00 AM - last edited on 12-20-2011 08:47 AM by Chronos
I purchased a Blackberry Bold9900 IMEI <Personal Contant Removed> on 8/10/11 from J.M. Electronics (G.S)., Guwahati, India.
It suddenly stopped working on 12/12/11 and I went to the retailer for a replacement as it has been just two months since i purchased it. However, to my utter shock and disappointment , i was informed that I cannot receive a replacement because I did not preserve the box the phone came in. I have the original bill of purchase with the IMEI and PIN nos.
It is conclusive proof of legitimate purchase and my right to seek a replacement.
It is unethical and incomprehensible how I can be refused my right on the basis of an empty box.
I fervently hope someone from the reputed, worldwide company will read and address my problem at the earliest.
The helpline number for India is not working. There is no email address for customer grievances.
This was the only resort.
12-20-2011 08:40 AM
7.0 bundle 1950 on replacement, probably was same on bricked phone. It appears overnight charging is killing a fixed percentage of Bold 9900 handsets; not risking it again with replacement and am making sure to back up after taking photos and vids I want to keep.
12-20-2011 10:16 AM
The same thing happened to my recently purchased BB Bold 9900. I remember that yesterday afternoon the battery was completely drained, the phone turned itself off because of that. As soon as I got home, I plugged it in to the charger and I was able to use it while it was charging (checking emails, downloading apps, using the camera). Suddenly, the screen became black and the LED light turned red and it was blinking. This morning I followed the suggestion of removing the battery for less than a minute and it worked: the battery is still at 50% capacity and charging, probably because I left it with the phone and the blinking LED problem the whole night. The phone is working so far.
I like the device, but if it's going to be soooo unreliable I think I will go for an older model like the BB Curve!
12-20-2011 12:35 PM
12-20-2011 12:42 PM
yes, you wait about a minute and then the battery icon with cross comes on; other posts say then to insert battery, and repeat procedure (3 times), but it did not work for me. I am going to try to hook battery-less phone to computer, don't know if it will result in anything different....all I want at this point are some pictures and three videos of the hard drive of the dead phine.
12-21-2011 01:37 AM
Exactly same thing happened with me. I've already tried every tip / way to fix it, found on forums and web pages. One week researching and trying everything and it didn't work, it always get stucked at "recconecting to JVM". Different OS, diferent computers, timing in the battery pull / put, with battery, without battery, battery fully charged, empty battery, /nojvm, old DM, new DM, plug/unplug at different stages.
BBsak BBHybrid Tools JLcmder (and other 3) didn't work and didn't even recognize the device (sometimes for 10 sec, not enough time). Can't Wipe because of that.
And after hours and hours of trying, i always get stucked at "recconecting to JVM".
Sometimes when plugged witout a batteryfor more than 30 seconds, i get the "no battery screen" (battery with an X). And if you put in the battery, after a few tries you get the "charging battery screen" (battery empty with a bolt). I hope this can help somehow.
Does anyone really revived the 9900?
Any new ideas how to do it?
Any news about thesoftware with the fix, or the release date?