Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Member
ericlcyss
Posts: 1
Registered: ‎11-20-2012
My Device: 9900

Decrypt media

I am a 9900 user yesterday i insert a Micro SD card to my BB and suddenly all media including video and photo are encrypted to REM files. I couldn't open any of these photos and video in my BB anymore even i remove the SD card.

What can I do to decrypted all this media ?

I have tried to copy the file to a new folder, however, "User Key Null" pop up and i failed to do so.

PLEASE PLEASE help me!!!!

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Decrypt media

Hi ericlcyss,

 

Welcome to the Support Community!

This KB article should help you transfer your media files to a computer and decrypt them. "How to save or copy encrypted files from the media card in a BlackBerry smartphone to a computer" http://bbry.lv/NOArPV

 

Hope this helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!