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ericlcyss
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ericlcyss
Posts: 1
Registered: ‎11-20-2012
My Carrier: 852 61996282

Decrypt media

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‎11-20-2012 12:12 PM

I am a 9900 user yesterday i insert a Micro SD card to my BB and suddenly all media including video and photo are encrypted to REM files. I couldn't open any of these photos and video in my BB anymore even i remove the SD card.

What can I do to decrypted all this media ?

I have tried to copy the file to a new folder, however, "User Key Null" pop up and i failed to do so.

PLEASE PLEASE help me!!!!

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BlackBerry Technical Advisor
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FrankieS
Posts: 2,480
Registered: ‎05-10-2010

Re: Decrypt media

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‎11-22-2012 01:39 PM

Hi ericlcyss,

 

Welcome to the Support Community!

This KB article should help you transfer your media files to a computer and decrypt them. "How to save or copy encrypted files from the media card in a BlackBerry smartphone to a computer" http://bbry.lv/NOArPV

 

Hope this helps.


-FS


 


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