05-11-2012 06:44 PM
I don't know why Desktop Manager v.5.0.1 is disconnected as soon as I click on the icon to open it, and this message comes up:"Before you begin, verify that your current Blackberry is connected to the computer" while BB is still connected.
I've completely removed Desktop Manager and reinstalled it. But it happens again. Please someone help me to solve this problem. Many thanks
05-22-2012 03:04 PM
The following article will assist your with detecting your BlackBerry® smartphone within the BlackBerry® Desktop Software on your computer:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone - http://www.blackberry.com/btsc/KB00125
We hope you find this helpful.
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