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BlackBerry® Bold™

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New Member
SteG
Posts: 2
Registered: ‎09-17-2012
My Device: Bold 9700

Desktop software not finding BB Bold 9700 (OS6 and MS XP)

[ Edited ]

Hi,

 

When I connect my BB Bold 9700 to the laptop by USB the clock appears, the battery icon shows a plug but then I get the message that it will not charge.

 

The phone cannot be detected by the desktop software (finds it no problem on Bluetooth). I have seen that the mass storage function must be turned on. However with OS6 there appears to be no way of doing this as the media card does not appear in Options.

 

Any ideas on how this can be resolved?

 

Many thanks in advance.

 

best regards

S

New Member
SteG
Posts: 2
Registered: ‎09-17-2012
My Device: Bold 9700

Re: Desktop software not finding BB Bold 9300 (OS6 and MS XP)

Sorry BB Bold 9700 not 9300