12-12-2012 02:16 PM
Hello - My touchscreen BB Bold (Verizon) locked up during Software Update. it was backing up data and has been hung on 6% for 3+ hrs. I've taken the battery out and replaced it and it runs through the normal progression and again stops at 6%. Thanks for advice on how to restart the device. Michael
12-12-2012 02:51 PM
Hi and Welcome to the Community!
There are two methods of recovery for you to try:
12-14-2012 01:38 PM