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BlackBerry® Bold™

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Contributor
lunaray
Posts: 12
Registered: ‎09-16-2011
My Device: Torch 9810
My Carrier: AT&T

Device Installation Problem

I just picked up a BB Bold 9000 and I installed the Desktop Management software and everything went smooth.  Then I looked around for a USB data cable, found one that fit, pluged it in, but the driver install failed!  When I open Device Manager it shows up as an "Unkown Device" with a yellow exclamation mark next to it.  I tried to uninstall it but it just keeps coming backm every time I restart my computer.  When I double-click on the Unkown Device, I get the following error:  "Windows has stopped this device because it has reported problems. (Code 43)"

 

I'm not sure about the cable I used, I've had other Blackberry models and since the cable fit, I assumed that it was a cable from one of my past models, might that be the problem?  I tried to do a System Restore to get back to where i was before, but it didn't work!

 

Anyone have a solution to fix my problem?

 

Thanks,

Ray

 

Oh, my OS is Windows 7 Professional, 32bit and the Blackberry OS is Version 4.6

 

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Device Installation Problem

Unfortunately, "a USB cable is a USB cable" is not true.  Some cables will transfer data while others will only charge a phone.  You have to make sure you have a proper USB cable, preferably made specifically for BlackBerry devices.  Investing a few dollars in a proper cable would be a good place to start.

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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Contributor
lunaray
Posts: 12
Registered: ‎09-16-2011
My Device: Torch 9810
My Carrier: AT&T

Re: Device Installation Problem

Thanks, do you think I corrupted something?  I've ordered a "data" cable, do you think that will fix the problem?  I hope so!  Thanks again for yoir insight!

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Device Installation Problem

If that's what the problem is, and by the way you describe things it sounds like that, then a data cable would fix the problem.

 

 

Cheers!  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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