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Brandon792
Posts: 1
Registered: ‎12-01-2012
My Carrier: Telus

Device Software Update Problem

My Blackberry Desktop Software was preforming and update of my device software to the latest bundle when my internet cut out for about 30 seconds.  Since then, it's been stuck at installing module 478 of 1058 for the last 30 minutes or so.  It won't let me cancel or anything.  What should I do?

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Contributor
cochamarco
Posts: 104
Registered: ‎12-01-2012
My Carrier: Indosat

Re: Device Software Update Problem

finish your download until the process done
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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Carrier: grameenphone

Re: Device Software Update Problem

 

You need to consider wiping handheld following instructions of How do I wipe the BlackBerry using Jl Cmder?


After that consider updating device OS following below instruction.


Updating or Reinstalling BlackBerry device OS

 


Pr-requisite –


    1. BlackBerry Desktop Software (must be installed in your computer). You can get it latest one from this location BlackBerry Desktop Software
    2. BlackBerry Device OS version (which you intend to have in your device). You can get it from from here  and must be installed it in your computer
    3. USB Cable

Step #01:

 

Back up your BlackBerry device data before you start any OS update/re-installation step

 

Open the BlackBerry Desktop Software and select Backup and Restore.  On the next screen select Backup and perform a full backup of your device data. You may consider including on-board device data as well. Please take note where the backup file is located (by default it’s located in Documents folder).

For Windows XP: C:\Program Files\Common Files\Research In Motion\AppLoader and delete Vendor.xml


Step #02: If you intend to use an official OS release for your carrier then proceed with the following -

    1. Remove the battery from the back of the BlackBerry smartphone
    2. Connect BlackBerry smartphone to the computer using a USB cable
    3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
    4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
    5. Reinsert the Battery which was removed earlier
    6. Click Install Update

 

 

Note: there may be a prompt to activate the device wirelessly after the upgrade.


Step #02: If you intend to use an official OS released for other mobile operator then proceed

 


Before you start Desktop Software search your C: drive for Vendor.xml and delete it. One can look for Vendor.xml in the following location -

 

    • For 64-bit Vista or Windows 7: C: \ Program Files x86\Common Files\Research In Motion\AppLoader and delete Vendor.xml

 

    1. Remove the battery from the back of the BlackBerry smartphone
    2. Connect the BlackBerry smartphone to the computer using a USB cable
    3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
    4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
    5. Reinsert the Battery which was removed earlier
    6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade

 

 

 

 

tanzim                                                                                  
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