11-13-2012 12:26 PM
I have a BlackBerry Bold 9900 bought three months ago and suddenly stopped working and did not work never again
I went to the official agent in my country can not reformed and told me he malfunction manufacturers do not have something we can do for you and thank you
Knowing that I live in Saudi Arabia and I can send mobile anywhere if there is a convincing solution and useful
I hope to give me a solution to my problem
Thank you very much
11-16-2012 06:13 PM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is likely through your place of purchase...though you may need to separately seek out various repair houses for your issue (at your cost, of course). But, for escalation into RIM, you have no free path by which to bypass the formal support channel.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here:
But, all in all, from your description, it might be that there are things we could actually recommend that might help. Then again, there might not be. Lacking any details of your symptoms means we cannot begin to guess as to potential remedies.
If you wish only to seek out paid 3rd party support for you, then you will need to seek that out...there are limited recommendations available here as we try to stay non-partisan.