Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
Moha99
Posts: 2
Registered: ‎11-13-2012
My Device: bold-9900
My Carrier: STC

Did not work again

Good morning

I have a BlackBerry Bold 9900 bought three months ago and suddenly stopped working and did not work never again

I went to the official agent in my country can not reformed and told me he malfunction manufacturers do not have something we can do for you and thank you

Knowing that I live in Saudi Arabia and I can send mobile anywhere if there is a convincing solution and useful

I hope to give me a solution to my problem

Thank you very much

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,976
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Did not work again

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is likely through your place of purchase...though you may need to separately seek out various repair houses for your issue (at your cost, of course). But, for escalation into RIM, you have no free path by which to bypass the formal support channel.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

But, all in all, from your description, it might be that there are things we could actually recommend that might help. Then again, there might not be. Lacking any details of your symptoms means we cannot begin to guess as to potential remedies.

 

If you wish only to seek out paid 3rd party support for you, then you will need to seek that out...there are limited recommendations available here as we try to stay non-partisan.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.