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Contributor
Posts: 14
Registered: ‎09-17-2012
My Device: curve 8520
My Carrier: TMobile

Display Name on Sent Emails

Why do my sent message show sender only (me) and not name of recipient on my 9790 ?

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Display Name on Sent Emails

Hi fcns,

 

When you compose the email, do you select the recipient from your address book or do you type out the email address?

 

Thanks.

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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Contributor
Posts: 14
Registered: ‎09-17-2012
My Device: curve 8520
My Carrier: TMobile

Re: Display Name on Sent Emails

sometimes it is a reply to an email; sometimes it is already there in the to: window. I don't type out the email address. I have another email account on my phone which is fine - it is just the gmail account that does this which is my standard account. I have tried every which way in the settings but no joy. Any help much appreciated! Fiona
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Display Name on Sent Emails

I apologize as I think I'm a little confused here.

 

From what I gathered, when you sent an email, your name appeared in the from Field but the recipient's email address appeared in the To field.  Is that correct?

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Contributor
Posts: 14
Registered: ‎09-17-2012
My Device: curve 8520
My Carrier: TMobile

Re: Display Name on Sent Emails

sorry let me clarify - when I send an email from the phone / or reply to an email it is sent. However, when viewing the sent email it says my name and not the name of the recipient which means i have to open the email to see who it was sent to... does this help?
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Display Name on Sent Emails

Ok, I understand now. Smiley Happy

 

Does this happen with all recipients or just a few?  What type of email account are you using when sending these messages?

 

Thanks

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Contributor
Posts: 14
Registered: ‎09-17-2012
My Device: curve 8520
My Carrier: TMobile

Re: Display Name on Sent Emails

It only happens with my default email which is my gmail account.
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Display Name on Sent Emails

Does this only happen when viewing your email from the main Messages folder or from your Gmail® folder?

 

You can also try removing then re-integrateing your Gmail® account then testing it again.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Highlighted
Contributor
Posts: 14
Registered: ‎09-17-2012
My Device: curve 8520
My Carrier: TMobile

Re: Display Name on Sent Emails

i managed to get through to t-mobile who fixed it for me. Something to do with the settings their end....? Anyway thanks for your help.