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obsessionduo
Posts: 13
Registered: ‎06-21-2011
My Device: curve 9300

Documents to go - index issue?

Hi. Not sure if anyone can help!  I am running software 7.1 on blackberry 9900. When i try to open certain word docs with "documents to go", I get a black box with message "Index 65526>=7". I click ok but then the document jut closes.  It only happens on certain documents and they are in a format that can be read on the blackberry as all my docs are the same!  Any ideas much appreciated.  with thanks

Retired
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Documents to go - index issue?

Hello obsessionduo,

 

Thank you for your question regarding the error message you are receiving when opening Microsoft Word documents on Documents to go.

 

You mentioned that this only happens with certain documents. Are these standard .doc files? Do you know if they have security applied to them? 


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Contributor
obsessionduo
Posts: 13
Registered: ‎06-21-2011
My Device: curve 9300

Re: Documents to go - index issue?

Hi FB. Thanks for your reply.  No they are standard FB files and no security.  I also had an odd message when trying to open another file from an email saying "documents to go" is trying to open another file, so cannot process your request" so it seems there are odd things going on with this!  thanks for any help.