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New Contributor
tboneisdead
Posts: 2
Registered: ‎08-10-2010
My Device: Bold 9000
My Carrier: AT&T
Accepted Solution

Downgrade Software

Hi,

I just installed the latest device software version 5.0 for my bold handheld, thinking I would get my BB maps that was blocked by ATT but it caused more problems instead and I didn't get the maps back either.

 

1. How do you downgrade software back to the previous version? I found this at help center:

http://docs.blackberry.com/en/smartphone_users/deliverables/18335/Delete_the_previous_version_of_dev...

 but when I go into advanced options --> wireless update, I don't see "Previous update succeded" option to click on as directed. Instead what i see is available updates, current version is 5.0.0.681 and I can only click on "Check for Updates".

 

2. I also got this text message when I restart my device (by pulling out the battery) that I never had before:

from +1121611611

73240 Error Invalid Number: Please re-send using a valid 10 digit mobile number. STATUS

 

Thank you so much for the help.

 

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Forums Veteran I
Raelic
Posts: 2,119
Registered: ‎08-07-2010
My Device: Bold 9900, Playbook , HS-700 headset
My Carrier: Rogers

Re: Downgrade Software

HIYA!!

 

Try going here to download the v4.5 software and save it.

After that is done, open Desktop Manager>click "Help" > About Blackberry Desktop Manager>  Click "Device Software" tab>  select the v4.5 software> go to application loader> Update Applications> choose v4.5 software (and any other applicable files)

Does that help at all?

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New Contributor
tboneisdead
Posts: 2
Registered: ‎08-10-2010
My Device: Bold 9000
My Carrier: AT&T

Re: Downgrade Software

Hi,

yes it works! thank you so much! actually asked me the option to downgrade.

Thank you again!

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New Contributor
mukeshbajpai
Posts: 2
Registered: ‎01-23-2014
My Device: BB9700
My Carrier: Vodafone

Re: Downgrade Software

Hi All,

 

I just got my software upgraded. I paid for this upgrade/updations also. After which the battery started getting exhausted and phone started getting hanged a lot. 10 times than normal. I went to the blackberry store and they said that downgrading is not possible. I have a written confirmation from them. 

Cheers,

Mukesh

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Hall of Famer II
sdgardne
Posts: 48,009
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Downgrade Software


mukeshbajpai wrote:

Hi All,

 

I just got my software upgraded. I paid for this upgrade/updations also. After which the battery started getting exhausted and phone started getting hanged a lot. 10 times than normal. I went to the blackberry store and they said that downgrading is not possible. I have a written confirmation from them. 

Cheers,

Mukesh


Hi and Welcome to the Community!

 

I do not understand how they could have told you that...unless perhaps your carrier does not certify any older OS level, and whoever you spoke to is enforcing the desire that every BB user run an OS package only from their own carrier. But, such is by no means any requirement. If any carrier has an older OS for your model BB, you can use it.

The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

 



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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