08-22-2013 03:05 AM
08-28-2013 07:35 PM
You can take your device to any qualified BB hardware technician and pay to have this taken care of. But, if what you desire is free support for this problem, then that is a much trickier matter. Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!