Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Contributor
Beppe
Posts: 17
Registered: ‎02-19-2009
My Device: Not Specified

E-mail messages disappear from Bold 9900 device

[ Edited ]

Hi,

 

Our smartphone business park consists of BB Bold 9900 software version 7.1 Bundle 2061, managed by BES 4.1.6 MR8 (Rollup) (Bundle 222).

 

From a couple of days, one of our devices have this problem:

 

E-mail message older than approximately 20-24 hours disappear from the device.

 

E-mail configuration looks good.

Days to keep Message = 90.

No settings for email filters.

Wireless Reconciliation is active (with delete on Mailbox&Handheld and Maibox Wins on Conflicts).

 

Have You any idea on how to solve this problem?

What is the cause?

 

Text Message are displayed in inbox message, but they not disappear.

 

Hoping to solve I removed battery with device on, I have send a new HRT registration request and I have resent Services book.

Any other suggestion?

 

Thanks.

 

Please use plain text.
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: E-mail messages disappear from Bold 9900 device

Hi Beppe,

 

If a device faces memory constraints (available flash memory on the decreases to less than 400 KB) then Low Memory Manager (LMM) is activated automatically . Flash memory is used to store BlackBerry smartphone applications such as messages, calendar, contacts, tasks, memos, and third-party applications.

 

Check the below knowledgebase article to know more details about it -

 

  • KB02843 What is the Low Memory Manager feature on the BlackBerry smartphone

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Please use plain text.
Contributor
Beppe
Posts: 17
Registered: ‎02-19-2009
My Device: Not Specified

Re: E-mail messages disappear from Bold 9900 device

I can't chuck now.
But If i well remember, free memory for application is enough.
Please use plain text.
Contributor
Beppe
Posts: 17
Registered: ‎02-19-2009
My Device: Not Specified

Re: E-mail messages disappear from Bold 9900 device

Hi,

 

Unfortunately months later the problem occurred again: emails and calendar entries are deleted.

Unfortunately I was unable to check the amount of available memory on bb before  emails and calendar entries deletion.

Does anyone have any other ideas?

 

Thaks.

 

Please use plain text.