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BlackBerry® Bold™

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New Contributor
klemans
Posts: 3
Registered: ‎09-17-2012
My Device: Bold9700

E-mail on phone AND desktop

Hello, since I've installed e-mail on my BB 9700 Bold, I don't receive my e-mails on my computer anymore. On my computer the settings are that copies are saved on the server. So I think I have to change the settings on my BB, but I don't know how. Can anybody help me?

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Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: E-mail on phone AND desktop

Hi klemans and welcome to the BlackBerry Support Community Forums!

 

What type of email account do you currently have configured on your BlackBerry® smartphone?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
klemans
Posts: 3
Registered: ‎09-17-2012
My Device: Bold9700

Re: E-mail on phone AND desktop

Hi cpt_sweatpants,

 

I have an account from Telfort. I don't know if that's the information you need. The server for incoming mail is pop3.telfort.nl.

 

Greetings,

 

Karin

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Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: E-mail on phone AND desktop

I'm sorry to get back to you so late.

 

Try removing the email reconciliation options in your BlackBerry® smartphone.  Go into Messages>Options>Email Reconciliation then uncheck the Wireless Reconcile option.

 

Let me know if this helps.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
klemans
Posts: 3
Registered: ‎09-17-2012
My Device: Bold9700

Re: E-mail on phone AND desktop

Hi CptS,

 

I'm sorry, but it didn't work. Is it possible that I have to do those settings with the BB desktop software?

 

King regards,

 

Karin

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