04-18-2011 12:31 AM
Whenever I start the BlackBerry desktop application it produces an error:
As can be seen here, the whole thing is brand new.
The OS as well as the Desktop Manager application.
I'm working on Windows 7 and though I'm in Israel it is in native English, not Hebrew.
Problem Event Name: APPCRASH
Application Name: Rim.Transcoder.exe
Application Version: 126.96.36.199
Application Timestamp: 4da514d8
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 06c9a8ed
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
04-24-2011 03:10 AM
04-24-2011 04:30 AM
About how long have u had your computer? If it's a hardware issue, i would take it back and get another. If it's not a hardware issue, is it possible you could've got a virus or trojan horse? I have no idea how your browse the web so i'm just asking. It's very easy to get a virus if your not sure what and where to click. If it is possible, take it back and get another. If it's not that then try uninstalling Blackberry Desktop Manager, then reinstall it again. If any of the above hasn't worked, come back her and we'll go from there. Hope that helps! GL
04-24-2011 11:32 AM
Hello BBaddict (Brian)
This is a pure software issue, and no connection to a trojan or a virus.
This issue rises since I got my first BB (a gift 9530 from my girlfriend) and then upgraded to 9780.
I am not too new to the computerized world. I was an IT VP till a short while :--)
As I wrote before: This build of the BBD is the second I tried. I uninstalled and installed a new version because I thought the newer one will fix the error... it didn't...
I saw in several other p[laces I am not the onlyone encountered this same issue. So this sounds more and more like a bug in the BBD application itself, in the Rim.Transcoder.exe modoule.
Think deeper :--)
Thanks for trying, anyway.
02-03-2012 01:47 AM
I didn't know there was a new build.
I didn't encounter the message in a while and thought this was a solved issue.
I'll get back to you on that one.
Thanks for bringing it up again, Sean.
04-21-2012 03:43 PM
Please, we all have bad hardware and vruses?! I've checked the computer for virus and trojans, diognostic on hardware. Why not just fess up it's a software glitch and fix it before I go to Android? My Verizon contract is up and you're making my decision for me.