Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
ssoberg
Posts: 2
Registered: ‎10-05-2012
My Device: Blackberry Bold 9930
My Carrier: Sprint

Email Sending out from wrong

I have a user who is having her email sending out often from the wrong email address on the phone.  

 

She has 2 addresses, a default work one (BES), and then a personal email.  What happens is, right now everything is set to default to the BES unless she's actually in the other mailbox.  However, if she happens to be in her personal mailbox and forwards something to her assistant, the next time she wants to email her assistant, it seems to turn the default from to the personal email, and not the default (BES) box.  It seems to remember the last mailbox you sent to that person from until you manually change it back to the default mailbox.

 

Is there any way around this?  

Please use plain text.
New Contributor
ssoberg
Posts: 2
Registered: ‎10-05-2012
My Device: Blackberry Bold 9930
My Carrier: Sprint

Re: Email Sending out from wrong

No one has any answers for this?

Please use plain text.
BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Email Sending out from wrong

Hi ssoberg,

 

Welcome to the Support Community!

This setting, as you described it, is working as it was designed to function. For more information, please see the following KB article. "Default Messaging Service is incorrect" http://bbry.lv/GHcGFn

 

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.