05-01-2013 12:02 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
05-01-2013 01:12 PM
Thanks! I tried that initially, but it didn't work. I also tried a security wipe, and while that allowed me to click on it, it only gave me the enterprise option when I want to set up a personal email (and as soon as I exited the setup screen, it would not let me select email setup again)
05-01-2013 01:18 PM
Ahhh...thanks for those additional details...they help a lot in trying to understand your situation.
You have at least two problems...perhaps more. But...a question...has this always been this way? Or is this new behavior?
Pending that answer, some further thoughts...
it only gave me the enterprise option when I want to set up a personal email
To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
You might also have some luck via the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
(and as soon as I exited the setup screen, it would not let me select email setup again)
As for that, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, try again.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior continues in Safe Mode, you may need to attempt more drastic remedies -- WIPE, OS Reload, BBSAK Wipe/Reload, "Bare Bones" OS Reload Diagnostic Process, etc. To prepare, please review the Backup link in my auto-sig on this post... you will need a complete local backup of all of that in order to recover after these procedures.
Good luck and let us know!