Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
azlannohara
Posts: 6
Registered: ‎02-04-2012
My Device: Bold 9900
My Carrier: Digi
Accepted Solution

Email Setup

Hi Guys!

 

I just started using bold 9900 and I want to set up my mail. The problem is when I want to setup the email it will always ask for enterprise activation. I want to setup an internet mail.

 

I look up a video by vodaphone in youtube and the setup is different than mine.

 

.Nohara
Please use plain text.
Elite II
BillJ
Posts: 8,909
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Email Setup

If you're only offered the choice of an Enterprise email setup, that's because the phone has previously been used on BES and the IT policy has not been erased or your monthly data plan from your carrier is not set up properly.  If you got the phone new from your carrier, call them to discuss setting up your BIS properly.  If you bought the phone second-hand, there is still an IT policy that needs to be removed.

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Please use plain text.
JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Setup

All new BlackBerrys offer only the BES enterprise options UNTIL you get the BIS BlackBerry Data Plan on your mobile provider account. Call your provider and get the correct data plan and you'll be fine.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
melandi777
Posts: 7
Registered: ‎06-06-2012
My Device: 9720
My Carrier: 8TA

Re: Email Setup

Try the following steps:

Download and install a new BlackBerry Internet Service Email Accounts/Set-up Application by navigating to the following URL using the web browser on the BlackBerry smartphone:

http://<brand>.blackberry.com/rest/EmailClient/

Note: In the above URL, the E and the C in EmailClient are case sensitive.

Note: <brand> corresponds to the carrier BlackBerry Internet Service brand name. e.g. (Verizon = vzw, ATT = mycingular, Rogers = rogers, T-Mobile = t-mobile). The BlackBerry smartphone user may need to contact their mobile carrier technical support to obtain the value to substitute for <brand> in the URL as it is different for each carrier.
Please use plain text.
JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Setup

melandi777, your post is completely offtopic to this thread and has nothing to do towards the solution (which has already been marked as solved by the original poster).




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
reddivarisuresh
Posts: 2
Registered: ‎11-13-2013
My Device: BB9900 Bold
My Carrier: Starhub

Re: Email Setup

Hi Nohara,

I also face the same issue. No sure how we can go about that
Please use plain text.
JSanders
Posts: 84,461
Likes: 22,912
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Setup

[ Edited ]

reddivarisuresh wrote:
Hi Nohara,

I also face the same issue. No sure how we can go about that

Read the posts above marked with the blue "resolved post" notation. Those answer the original question and if you face the same issue, it is your solution.

 

Please don't double post in the forum, you're other thread has been answered as well.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.