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BlackBerry® Bold™

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Visitor
Posts: 1
Registered: ‎07-16-2013
My Device: bold 9700

Email Setup

 

hi can any one help since we changed our server i can no longer

send or recieve emails been trying for a week  to rectify but nothing. getting errors that user name and password not vaild OR server not available.

 

Tish

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Email Setup

Hi tishcity and welcome to the BlackBerry Support Community Forums!

 

Did you have your BlackBerry smartphone activated on a BlackBerry Enterprise Server (BES) or were you using the BlackBerry Internet Service (BIS) to send and receive email?

 

If you were using BIS, you will have to delete and re-integrate your email account.  When changing the email server, the settings will no longer be configured correctly in your BIS account.

 

Thanks.

 

-CptS

 

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