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BlackBerry® Bold™

Posts: 1
Registered: ‎11-29-2012
My Device: 9780

Email Trouble

I stopped receiving emails from my Blackberry which I synced to my outlook exchange account. I have the Enterprise Service linked to my email account. I have contacted the BES administrator at my organization, go a new password, registered, got confirmation that " Your handheld has been registered with the wireless network." Have contacted my provider Sprint and they said it has to do with my Enterprise account.

I even added my email as an internet address only to be receiving double emails, Later deleted that account, still nothing works. I need help please.


Hall of Famer II
Posts: 49,713
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Email Trouble

Hi and Welcome to the Community!

As a BES-enabled device, only your BES admins can resolve this. They must do so, and can ask other BES admins for guidance in the BES-specific section of this site.

But, as the end user, there really is nothing you can do...the BES admins control, well, everything.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
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