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BlackBerry® Bold™

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Visitor
Posts: 1
Registered: ‎11-29-2012
My Device: 9780

Email Trouble

I stopped receiving emails from my Blackberry which I synced to my outlook exchange account. I have the Enterprise Service linked to my email account. I have contacted the BES administrator at my organization, go a new password, registered, got confirmation that " Your handheld has been registered with the wireless network." Have contacted my provider Sprint and they said it has to do with my Enterprise account.

I even added my email as an internet address only to be receiving double emails, Later deleted that account, still nothing works. I need help please.

Thanks.

Hall of Famer II
Posts: 49,713
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: Email Trouble

Hi and Welcome to the Community!

As a BES-enabled device, only your BES admins can resolve this. They must do so, and can ask other BES admins for guidance in the BES-specific section of this site.

But, as the end user, there really is nothing you can do...the BES admins control, well, everything.

Good luck!



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