BlackBerry® Bold™

[dominikb]

I have a BB Bold 9650 with OS 6.0. I purchased the phone as part of a Verizon Wireless plan in the US a while ago but have recently moved to the Netherlands for a short while. After having my phone unlocked in the States I signed up for a SIM only plan in the Netherlands (Tele2, which uses another carriers, T-mobile, network in the Netherlands) for the time being. Initially everything worked like a charm (email, internet, phone services...) and all of it still does, except email.

I push Gmail to my device and recently changed the corresponding password. However, I cannot access the email account settings on my device to update the password there (i.e. I currently have no email functionality on my device). When trying to access said settings, I get the message that I need to register my handheld (Options, Device, Advanced Settings, Host Routing Table). I have quite a list in that Host Routing table, and registered using the menu button. Upon receiving the confirmation message (which I opened) I rebooted the device (with and without taking the battery out), and used the device normally following the reboot. However, I still cannot access the email account settings.

I've seen several posts about this (here, at my current network carrier and other sources around the web), all of which describe pretty much the steps I mention above. Does anybody know what else could be the issue/how I can get my email to work (without having to use the browser version of Gmail going forward).

Let me know if you need additional information for this. Any help would be greatly appreciated.

Many thanks,

D.

[sdgardne]

Hi and Welcome to the Community!

I do have a suspicion. Sometimes, when a BB is taken from one carrier to another, the original carrier does not fully release the PIN from their BIS system. Each carrier controls their own BIS accounts for their customers, and one BB PIN can exist in only one BIS system at a time. Furthermore, sometimes, the old BIS services will work, even if the BB is moved to another carrier, but the BIS services will truly be provided by the prior carrier. At some point, the prior catches up with it and notices that they are providing services for which they are not being paid, and they shut it down.

In your case, it seems to be partially shut down...or perhaps you are receiving generic data services from your new carrier yet BIS services still from VZW. It's difficult to know, not being able to see "inside" of those BIS systems.

In any event, I believe that you should contact VZW and ensure that they have fully shut down your BIS account and released your PIN. Then, your new carrier should be able to properly create a BIS account so that you can receive full services, as well as access and control your BIS account (which will be on your new carriers BIS system, not on VZW's).

Good luck and let us know!