Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
rima24
Posts: 2
Registered: ‎11-22-2012
My Device: 9900 bold
My Carrier: mtn

Email deleted with sottware upgrade, forgot bkackberry password

Hi

 

I need Help I have a blackberry Bold 9900, during a software update i lost my email account of the phone.

I cannot remember the password. I also forgot my app world password. I tried to reset the password because i know my security question answer, but the mail goes to my email that i cannot access because i forgot the password.

I cannot add the old email because it requires your app world password.

 

Is there a way to obtain my email password.'

thanks

 

 

Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Email deleted with sottware upgrade, forgot bkackberry password

Hello rima24 and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having difficulties accessing your BlackBerry® ID account.

 

To clarify, the email address you used you cannot access from a computer? Was it the @carrier.blackberry.net account? 

 

If so, please contact your mobile provider and ask they open a support case with RIM® support to further investigate.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.