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New Contributor
Studio2517
Posts: 4
Registered: ‎11-02-2012
My Device: Bold 9650
My Carrier: Verizon

Email problems after removing Gmail App

[ Edited ]

I was tired of not being able to download attachments on gmail so I removed the gmail app from my 9650 (OS 6) and went to set up my account through the BB email client. I have yet to receive a single email to my BB despite sending several test email from other email accounts. 

Here is what I have done to try to fix this problem:

Battery pull

Data wipe

Downgrade to 5 

Upgraded to 6

Ran the diagnostic

Re-activate on the server

Service Books

 

Please help, I am at a real loss as to why I am not receiving email on my phone. 

 

**Forgot to add that when I go back into the Setup Wizard, I cannot access the email account. I click the center button and it does nothing. It won't let me in to edit the email. 

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Elite II
BillJ
Posts: 8,931
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Email problems after removing Gmail App


Studio2517 wrote:

I click the center button and it does nothing. It won't let me in to edit the email. 



In your phone's browser, type www.blackberry.com/integrate .  That should solve the issue.

 

 

Let us know if it does.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
Studio2517
Posts: 4
Registered: ‎11-02-2012
My Device: Bold 9650
My Carrier: Verizon

Re: Email problems after removing Gmail App

It gave me a 404  =\

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Elite II
BillJ
Posts: 8,931
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Email problems after removing Gmail App

I tested the link from my phone and it worked.  Make sure you're typing it in to your phone's browser and not your PC browser.

 

 

Cheers.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Please use plain text.
New Contributor
Studio2517
Posts: 4
Registered: ‎11-02-2012
My Device: Bold 9650
My Carrier: Verizon

Re: Email problems after removing Gmail App

Okay, I spelled it wrong. I was tired... don't judge me lol

Sadly, it's still doing the same thing as before 

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Elite II
BillJ
Posts: 8,931
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Email problems after removing Gmail App

Your carrier has a self-serve BIS from which you can control the email addresses on your phone. You should call your carrier for access to that site.


Cheers. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Please use plain text.
New Contributor
Studio2517
Posts: 4
Registered: ‎11-02-2012
My Device: Bold 9650
My Carrier: Verizon

Re: Email problems after removing Gmail App

Thanks, I will try that today. 

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