BlackBerry® Bold™

[Paul-Wilkins]

Hi all

I'm having serious trouble getting my personal email set-up.

I previously had a Bold 9700 which recently broke so I bought a Bold 9780 this morning, moved my sim card over and started to set-up my email. This is the process I follow:

> Setup

> Email accounts

> It shows my two previous email addresses that were connected to my old BB, I select move

> Add passwords and these are verified as correct

> I then go messages, compose email and I get the message "No message services configured. You will be redirected to the Setup Wizard to setup your email account"

So despite the email passwords being verified it does not get connected. I've deleted the email addresses and started again

> Added my email address and get the message "myemailaddress@hotmail.com setup complete. Use the message icon on your home screen to send and receive email from your device."

> Synchronize contacts is ticked

> I select continue

> Then I get this error "Activation failed. An error was encountered when sending the activation transmission"

And I have to start all over again. I have a data plan with my sim which was working perfectly on my other BB Bold until I broke it yesterday

Can anyone provide any suggestions? I'm not technically minded or particularly good with phones

Cheers,

Paul

[sdgardne]

Hi and Welcome to the Forums!

Email accounts are tied to your BlackBerry Internet Service (BIS) account, which is further tied to the BB PIN (not the SIM). From what you describe, it sounds perhaps as if your wireless service provider has not fully shifted your BIS account to your new BB. But, you can try the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network

2) Delete and Resend Service Books

• KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you could further try removing and re-creating the BIS email configurations from scratch. Further, you may need to contact your wireless service provider to ensure that your BIS account has been fully and properly migrated to your new BB.

Good luck!

[Zucco]

Did this solve your issue? I'm facing the same with my BB 9900 and these steps didn't help.

I will start a new thread with all the information I've.

[philgoss]

Evening all 

Hope someone can help me I can see my email accounts on the main screen.but when itry to activate them it says please log in how, where. 

[sdgardne]

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philgoss wrote:

Evening all 

Hope someone can help me I can see my email accounts on the main screen.but when itry to activate them it says please log in how, where. 

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Hi and Welcome to the Community!

Please scroll up to post 2 in this thread and try those steps. Typically, you are needing to log into either your BIS account or your BB ID (it varies by BB device OS level)...depending on the exact things on screen when you are prompted for this, we can guide you better. If it's BIS, then you need to log into that account...if you do not know your credentials, then contact your mobile service provider as they manage your BIS account for you. If it's BB ID, then you log into the BB ID account that you created...or, if you don't yet have one, create one.

So, depending on exactly what you are seeing, your resolution path may be different...so clarification from you is needed.

Thanks and let us know!