12-04-2011 03:33 AM
Recently I had to change my gmail password and now I am not able to receive email on my device. I am using the bold 9700 and upgraded to OS 6. When I go into setup manager and I click on email nothing happens. Is there any way I can either delete the old inbox that was on my phone and resetup a new email box, or change my password on the device so that I can get my email working again.
Thanks in advance.
Solved! Go to Solution.
12-04-2011 11:06 AM - edited 12-04-2011 11:08 AM
After I lost my previous BB (9700, OS6), I bought the BB 9900 (OS7) and got a new SIM card from the same carrier (Bouygues Telecom). Everything works (facebook, other applications, phone, text messages, MMS), EXCEPT the email accounts setup. I cannot set up my email accounts. An error message pops up saying "your device encountered a problem with this application's server".
I did all of these: registering in the Host Routing table, sending service book from my Blackberry Internet Service account, rebooting, and also many many calls with my carrier to try several things.
None of them worked.
Also, in my Blackberry Internet Service account, when I click the "Detect new device", there's an error message saying "Unable to detect new device. It may take fefw minutes for a new device to be detected. Make sure your SIM card is in your device and try again [...]".
Also, fyi, when I lost my previous BB, I called my carrier so that they block my previous SIM card, and I also made a police declaration so that the device is secured using the IMEI number. But since then, my carrier is aware that I got a new SIM card and a new device.
PLEASE, help me~~~~~ So frustrating not to be able to use emails while having a brandnew SMARTphone (-___-) :'(
12-05-2011 12:49 PM
Your link leads to a page saying "404 - Page not found".
But, today, I managed to fix the problem by finally getting in touch with a good technician at my carrier. She "manually" (from her computer) linked my BIS account to my new device (while I couldn't do it by clicking on "detect new device" on that very BIS account).
She told me that the problem is **probably** coming from the Email accounts setup software that has to be updated so that it works with my device (with all its particularities: OS7, carrier, etc etc).
01-02-2012 08:05 AM
I have purchased new blackberry curve 8520 but unable to use the email setup option. I am badly stuck. I donot possess any other option except " I want to use a work email account with a BlackBerry Enterprise Server". I want to use my gmail & yahoo email account. Please advise ASAP.
06-06-2012 08:06 AM
06-06-2012 01:14 PM