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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎02-24-2013
My Device: bold 9790

Email setup shows 'update failed'

I have bold 9790. And when I open my email setup and when I entered my password it always show ' update failed ' pls solve this
Hall of Famer II
Posts: 50,250
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (

Re: Email setup shows 'update failed'

Hi and Welcome to the Community!


Is "update failed" the exact and complete content of the error message? Often, there is more...and that "more" is usually much more useful to correctly diagnosing the situation.


Otherwise, as a guess, this KB might be what you need:

  • KB26055 Unable to access the Email Setup Application on a BlackBerry smartphone after a forced update

Good luck and let us know!

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