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Contributor
Dilip-Motivity
Posts: 22
Registered: ‎09-14-2012
My Device: Blackberry 9900
My Carrier: Airtel

Email sync does not load my previous emails of my Outlook.

As soon as I have registered my Blackberry on the BES server an acknowledgement is sent to the user . The in coming and out going mails are saved after the activation mail.


The previous mails and meeting invitations does not sync to the device.

 

Email options are set to sync the last 30 days mails and calendar events.

 

Regards

Dilip Reddy B

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Email sync does not load my previous emails of my Outlook.

Hi Dilip-Motivity,

 

Are the user's emails in their main inbox or a sub folder in Microsoft® Outlook®? Also, does the user have a PST file on their computer or do they have an Exchange® profile configured?

 

Thanks.

 

-CptS

 

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