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BlackBerry® Bold™

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New Contributor
macey
Posts: 8
Registered: ‎01-24-2013
My Device: bold 9900
My Carrier: tmobile

Emails and Text auto delete

hey can anyone help?

my emails and text messages are deleting themselves and my phone is only keeping emails/texts recieved in the last week.

i have been in to the options and set the validity as maximum etc.

is there anything else i can do to make sure thy dont delete themselves?

 

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Guru I
John_Clark
Posts: 14,617
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Emails and Text auto delete

Please go to Options >go to Storage (type Storage in the search bar). What is the amount of free Application Memory on the device?
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New Contributor
macey
Posts: 8
Registered: ‎01-24-2013
My Device: bold 9900
My Carrier: tmobile

Re: Emails and Text auto delete

hey

the application storage shows 78.3MB free space

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Guru I
John_Clark
Posts: 14,617
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Emails and Text auto delete

OK. When was the last time you remove the battery?

Where I'm headed here is that when the application memory runs low (below about 20MB) you will lose data as the device tries to free up memory to continue running. Many devices will start with plenty of free memory after a battery pull but will run down over a period of time (can be days, or sometimes hours actually.) You need to reboot often enough to keep the free memory up above about 20MB.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Contributor
macey
Posts: 8
Registered: ‎01-24-2013
My Device: bold 9900
My Carrier: tmobile

Re: Emails and Text auto delete

thats strange because i reboot daily, my battery usually runs out after 8pm so i swap it with my spare battery.

do you think it could be anything else?

 

thanks for your help

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Guru I
John_Clark
Posts: 14,617
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Emails and Text auto delete

Doubtful. 99% of the time it is a memory issue. It's possible that your device runs out within the day. What is the memory available after a battery pull?
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Contributor
macey
Posts: 8
Registered: ‎01-24-2013
My Device: bold 9900
My Carrier: tmobile

Re: Emails and Text auto delete

78.3mb

that was after a battery pull out

ive had my device replaced as well after the same issue last year which is why i thought it would be a settings issue

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Guru I
John_Clark
Posts: 14,617
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: Emails and Text auto delete

It is an issue that has been around for ages with BlackBerry. Some of the 9900's and the 9810's leak memory quickly. It's extremely difficult to track down and the only thing you can do is to monitor the free memory.

Watch it for a day or two and see how quickly it's running down.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.