BlackBerry® Bold™

[simon_a6]

My phone is only storing abnout a weeks emails.  I've never had it set to delete or only show so many eamils.

Is it deleting them or just displaying only so many?

On my old 8520 it had emails going back over a year!!

What's going on?

Simon

[sdgardne]

Hello!

Here are some guidelines to use:

• KB02843What is the Low Memory Manager feature on the BlackBerry smartphone
• KB14320How to maximize free space and battery power on the BlackBerry smartphone
• KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

Good luck!

[simon_a6]

It seems my Bold occasionally thinks it has way less memory than it actually has.  And when it does this, it forget it has all those emails.

Very veyr irritating, and I've no idea how to resolve it.

simon

[sdgardne]

Could be OS corruption and/or overloaded resource consumption. A cure could be to reload the OS "bare bones" and see if the behavior presents. If not, then proceed (slowly) adding apps back on.

[simon_a6]

You mean do a backup/format/restore? But only of OS and None of the Apps? How do you then reinstall the Apps that you want, and not the ones that you deleted but dont' want?

[sdgardne]

There is no such things as a "format" command...hence...

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

• http://us.blackberry.com/support/downloads/download_sites.jsp

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

• http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

• C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
• C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

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You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.

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You may also want to try this procedure to perhaps narrow down the precise causal item:

1. Load your OS "bare bones"...if anything is optional, do not install it.
2. If the behavior presents immediately, then try a different OS with step 1
3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
4. Add one thing -- no matter how tempting, just one.
5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

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simon_a6 wrote:
How do you then reinstall the Apps that you want, and not the ones that you deleted but dont' want?

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• KB14473 How to install an application on a BlackBerry smartphone using the BlackBerry Desktop Software
• KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

Good luck and let us know!