BlackBerry® Bold™

[JPFortin]

Hello,

My professional email account is on Outlook. I can also get those emails on my BB. However, after a short while (usually 2-3 hours), those emails will disappear from my BB mailbox (but not from my Outlook box at the office). I don't think this is caused by an automatic deletion setting on my BB.

Any idea as to what the problem could be?

Thanks

JP

[sdgardne]

Hi and Welcome to the Community!

Refer:

• KB05133 Email reconciliation features for the BlackBerry Internet Service

If your email service is capable of reconciling Deleted Items to the BB, AND it is configured to do so, AND your Outlook is removing items from the server when it synchronizes to the server, THEN what you describe would be WAD -- Working As Designed. Not knowing exactly how your Outlook is configured (e.g., POP, IMAP, etc.), it's impossible to tell much more.

Further, if this is BES, then you need to talk to your BES admins.

Lastly, these might be helpful:

• KB02843What is the Low Memory Manager feature on the BlackBerry smartphone
• KB14320How to maximize free space and battery power on the BlackBerry smartphone
• KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

Good luck!

[John_Clark]

This all depends on how your Outlook is set up. If your Outlook is set up via POP and downloads the mail from the mailbox, then deletes it from the server then the mail will disappear from your device during wireless reconcile. You need to make sure that Outlook leaves a copy of the mail on the server.

[JPFortin]

Ok thanks.

I will try to see if our support guys can help. Perhaps the problem lies with Outlook.

JP

[John_Clark]

If this is a corporate setup then the usual reason for this is that you have Outlook set to move all mail to personal folders and remove the mail from the server. You'll need to have a copy of the mail stay on the server. So, rather than move the mail from the server mailbox to the personal folder, just move a copy to the personal folder.

[sdgardne]

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JPFortin wrote:

I will try to see if our support guys can help. Perhaps the problem lies with Outlook.

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So, you are on BES? If so, then you definitely need them involved as they control, well, everything. Further, if they need assistance, there is an entire section of this forum site dedicated to BES admin help.

Good luck!