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New Member
Posts: 1
Registered: ‎04-09-2013
My Device: Bold
My Carrier: verizon

Emails not sending

On any particular day (sometimes not for several), and in the late afternoon and early evening especially, I will send some five to ten emails, all of which will show a square clock and than after a minute or two a red ex will appear on all of them.  Will try and resend numerous time to no avail.  Have visited Verizon who has a BB specialist and he himself is experiencing this and has been and has indicated that numerous others have complained as well.  All of a sudden, could be half and hour or two hours and everything will send out except the ones that went to the red X.  If I resend them at that time they will usually resend.  The bottom line is that this is extremely frustrating.  I have been told that this is happening because of issues that relate to the new Z10, and that eventually it will work itself out (which is not a good answer for me as I get and send in excess of 100 mails a day relating to my business on top of the fact that wehn it is down, I am powerless as I am deaf as well. Mine is Bold 9930.

Any advice will be extremely helpful.

Hall of Famer II
Posts: 50,640
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Emails not sending

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then what they told you may well be true.

 

We have plenty of reports here regarding the necessary network changes that the carriers must make so as to support both legacy BIS devices as well as BB10 devices (which do not use BIS). We have reports from both legacy and BB10 users that their services stop, start, stop again, restart again, etc. We suspect this has to do with those network changes that the carriers are making. But, the only authoritative source for an answer to your inquiry is your carrier, for it is their network upon which these changes are being made. If you are unsatisfied with the answer you received from them, then you must escalate with them. After all -- consider -- who do you pay for your services? You pay your carrier, so they are responsible for delivery of those services to you. I suspect there may be clauses in your contract that could provide you with compensation from them given this impact to you. But, no one here can stop what your carrier is doing.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
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