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New Contributor
GtOkAi
Posts: 4
Registered: ‎01-28-2013
My Carrier: Claro
Accepted Solution

Encryption locked

I'm trying to install the BlackBerry Protect, however need to disable encryption, but it is locked.
I read that is related to BIS / BES.
My carrier (Claro-Brazil), lets have BIS and BES, I remember seeing the option to activate the Enterprise or not, but I don't remember where. Can anyone help me? I need to disable this BES and/or disable encryption.

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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Carrier: grameenphone

Re: Encryption locked

Do you have corporate email access in your device? Then you need to contcat your company's BES admin. But note that if your have BES service then BB Protect will not work. This a must requirement for BB protect to work.

Or if you're using a previously used BB and previous users IT policy is enabled then let us know.

tanzim                                                                                  
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New Contributor
GtOkAi
Posts: 4
Registered: ‎01-28-2013
My Carrier: Claro

Re: Encryption locked

No! is a personal device, I want to disable this BES, because I know that my carrier, lets have BES and BIS at the same time.

 

Maybe, the old device user wore ...

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New Contributor
GtOkAi
Posts: 4
Registered: ‎01-28-2013
My Carrier: Claro

Re: Encryption locked

No one? I need help. :smileyindifferent:

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Elite II
prince2012
Posts: 7,958
Registered: ‎06-01-2012
My Carrier: BSNL

Re: Encryption locked


GtOkAi wrote:

No! is a personal device, I want to disable this BES, because I know that my carrier, lets have BES and BIS at the same time.

 

Maybe, the old device user wore ...


Hi GtOkAi

 

 

                  Are you on BES or having BIS  on your accoount, If you have BIS on your account then first do a backup of your device then follow these Knowledge Base :

 

KB14202 : How to remove an IT policy from a BlackBerry Device

Or

KB31291 :  How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

 

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New Contributor
GtOkAi
Posts: 4
Registered: ‎01-28-2013
My Carrier: Claro

Re: Encryption locked

Any... I just use my 3g, I need do this instruction nevertheless?

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Elite II
prince2012
Posts: 7,958
Registered: ‎06-01-2012
My Carrier: BSNL

Re: Encryption locked


GtOkAi wrote:

Any... I just use my 3g, I need do this instruction nevertheless?


Hi GtOkAi

 

 

                    If that's a used Device and if you are unable to disable Encryption then you can try those steps , it will remove any previous IT policy on that device .

 

But you have not answered if you are on BES or having BIS / BlackBerry Internet Services on your account. You cannot perform those steps if you are on BES.

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