BlackBerry® Bold™

[GtOkAi]

I'm trying to install the BlackBerry Protect, however need to disable encryption, but it is locked.
I read that is related to BIS / BES.
My carrier (Claro-Brazil), lets have BIS and BES, I remember seeing the option to activate the Enterprise or not, but I don't remember where. Can anyone help me? I need to disable this BES and/or disable encryption.

[tanzim]

Do you have corporate email access in your device? Then you need to contcat your company's BES admin. But note that if your have BES service then BB Protect will not work. This a must requirement for BB protect to work.

Or if you're using a previously used BB and previous users IT policy is enabled then let us know.

[GtOkAi]

No! is a personal device, I want to disable this BES, because I know that my carrier, lets have BES and BIS at the same time.

Maybe, the old device user wore ...

[GtOkAi]

No one? I need help.

[prince2012]

---

GtOkAi wrote:

No! is a personal device, I want to disable this BES, because I know that my carrier, lets have BES and BIS at the same time.

Maybe, the old device user wore ...

---

Hi GtOkAi

                  Are you on BES or having BIS  on your accoount, If you have BIS on your account then first do a backup of your device then follow these Knowledge Base :

KB14202 : How to remove an IT policy from a BlackBerry Device

Or

KB31291 :  How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

[GtOkAi]

Any... I just use my 3g, I need do this instruction nevertheless?

[prince2012 · Accepted solution]

---

GtOkAi wrote:

Any... I just use my 3g, I need do this instruction nevertheless?

---

Hi GtOkAi

                    If that's a used Device and if you are unable to disable Encryption then you can try those steps , it will remove any previous IT policy on that device .

But you have not answered if you are on BES or having BIS / BlackBerry Internet Services on your account. You cannot perform those steps if you are on BES.