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BlackBerry® Bold™

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New Contributor
Jclaine
Posts: 6
Registered: ‎09-21-2012
My Device: Bold 9780
My Carrier: Vodacom

Enterprise email problems

I have recently setup my new Bold 9780 device. All seems to be working well with my emails except that my device is not updating my mails prior to the date that I did the enterprise activation.

Any suggestions?

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Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Enterprise email problems

Hi & Welcome to the community,

 

Please check whether mails prior to the date of enterprise activation are available on server or not. Normally mails available on server only sync with Blackberry.

 

 

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New Contributor
Jclaine
Posts: 6
Registered: ‎09-21-2012
My Device: Bold 9780
My Carrier: Vodacom

Re: Enterprise email problems

Hi,

 

Thank yuo for response.

Mail is definetely available on server.

What else could be an issue?

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Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Enterprise email problems

Thanks for your post..!!

 

How did you checked availability of mails on server?

 

Are you using outlook also?

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New Contributor
Jclaine
Posts: 6
Registered: ‎09-21-2012
My Device: Bold 9780
My Carrier: Vodacom

Re: Enterprise email problems

From previous phone setup, all mails was available as well as the rest of the office.

How can I double check that?

All my folders were updated on my device as per Outlook on my laptop, except witout any mail content.

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Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Enterprise email problems

Thanks for your input,

 

There is setting in outlook of  " Leave a copy on server", what ever the day you select, mails till that period will available on server and same will sync with your device during activation.

 

And as far as your previous device concern, the mail which you are talking about are the header which you have already downloaded on your handheld, that is why those are showing there. You may take backup from previous device using Blackberry Desktop manager and restore it on new handheld.

 

Login to your mail account using web page and check those mails are available there or not, about which you are talking.

 

---------------------------

 

For getting mails on different folder, you have to do folder redirection using below method

 

Open Mail ICon on Blackberry > Press Menu (BB Sign) > Option > Email preferences > Again Press Menu > Click on Folder Redirection and then Check folders you want to redirect on your device.

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New Contributor
Jclaine
Posts: 6
Registered: ‎09-21-2012
My Device: Bold 9780
My Carrier: Vodacom

Re: Enterprise email problems

Don't have that setting on Outlook. We run an exchange server. This was not a problem in the past on previous device. Unfortunately do not have a backup of the previous device. Folder options were all ecceptable. Went on our web mail access and all mails are on there.

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Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Enterprise email problems

Thanks for your inputs..

 

Which BES version you're using. Please check on your server whether wireless sync is ON or not.

 

See attached image for your kind referenceWireless Sync.PNG

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New Contributor
Jclaine
Posts: 6
Registered: ‎09-21-2012
My Device: Bold 9780
My Carrier: Vodacom

Re: Enterprise email problems

I am not sure as I do not work on the server. No one else in the office is experioencing this problem. I have just found an older backup file, I loaded the message from tha which then wiped all the messages from my device prior to today, thus I ended up with my mails from today and nothing in between.
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New Contributor
Jclaine
Posts: 6
Registered: ‎09-21-2012
My Device: Bold 9780
My Carrier: Vodacom

Re: Enterprise email problems

Can't seem to download picture
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