05-31-2011 06:20 AM
Error 507 means your phone does not have any os to boot.
Connect your phone to Desktop Manager and you will be prompted to update.
Proceed with the update process and your Blackberry would be working, although all your data has been lost on your phone. The only to recover is from a backup already made either on your computer through Desktop Manager or through Blackberry Protect app.
Hope this helps.
05-31-2011 06:39 AM
05-31-2011 07:12 AM
Download and install blackberry device software for your phone by choosing your network and then your phone from the drop down menu. Download the first available software: http://us.blackberry.com/support/downloads/downloa
After installing, do not start desktop manager.
Go to C:\Program Files (x86)\Common Files\Research In Motion\AppLoader\Loader.exe
C:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe
and install the os on your phone.
Hope this helps.
06-07-2011 06:38 AM
Hi I have tried to do everything that you posted in here, i manage to load app loader it picks up my phone but when I get to the stage where I must select the software to download onto my phone it tells me that the software is not compatible with my device, I have downloaded os 5 and 6 for the bold 9700 and yet I still get the same error message, could it be that my laptop is the issue, please let me know so that I can rectify this.
06-07-2011 07:16 AM
I have downloaded os 5 and 6 for the bold 9700 and yet I still get the same error
What is the exact file name of the files you have downloaded, please type them here.
06-07-2011 07:21 AM
9700M_PBr6.0.0_rel1879_PL184.108.40.206_A220.127.116.118_MTN, I am using the latest version of desktop manager.
06-07-2011 07:45 AM