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New Contributor
hsinger
Posts: 4
Registered: ‎02-19-2010
My Device: Bold 9000
My Carrier: AT&T
Accepted Solution

Error: Device Memory cannot be read

[ Edited ]

When I navigate to "Settings -> Options -> Memory -> Device Memory I find the following  message:"Device Memory cannot be read. Verify that the device memory is formatted."

 

Device Memory Error

 

1. How do I resolve this message or the underlying problem?

2. I am assuming that it would not be a good idea to format the device memory - right?

 

I have done a "battery pull" without any difference.

 

Any help would be appreciated.

 

Device info

Your carrier: AT&T

Bold 9000 v 4.6.0.304

Apps and free space

Application Memory Free Space: 14.9 MB

Did a battery pull fix your issue? No

Apps installed: Standard plus: Documents to Go, Enterprise Messenger, Foursquare, Google Maps, Google Mobile App, Google Sync, Pandora, The Weather Channel, Twitter

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Error: Device Memory cannot be read

Hey hsinger, 

 

That is an error that I have not come across, I would suggest that you do a backup of the device an then try to go through the following clean application load process: http://bit.ly/cKy9A0. Before you restore any data go back into this screen to see if you are getting the same error.

 

Let us know how you make out.

 

 

-SR

 

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New Contributor
hsinger
Posts: 4
Registered: ‎02-19-2010
My Device: Bold 9000
My Carrier: AT&T

Re: Error: Device Memory cannot be read

SR, When I performed an upgrade to my OS from 4.6 to 5.0 the device detected the memory error and asked me if I wanted to correct it. I accepted the proposal, a utility was executed and the error was resolved. Thanks, Henry
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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Error: Device Memory cannot be read

Hey Henry,

 

Glad to hear you got this sorted out! 

 

Let us know if you need any other help.

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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